Aureole in Las Vegas

Have you ever wanted to go somewhere and then when you got there, you were so disappointed?  Thankfully this does not occur too often, but when it does it, at least my brain likes to bury the memory.  The other day was going through a collection of clutter that seems to accumulate, and I find that it sometimes arouses my Muse for writing.  This was indeed the case, but alas not for the best.

NV Aureole MB

Aureole is a famed steakhouse by the chef Charlie Palmer and is located in the Mandalay Bay Resort and we were really looking forward to it.  One of the big draws for this restaurant at least to me was there wine list and to see their four story wine tower and the rappelling wine angels that go up and down this tower to secure your wine selection.  Only in Las Vegas, could someone come up with a concept to make a theatrical show from the simple task of getting your wine.

NV Aureole Band

We had made our reservations and really had looked forward to this dinner.  When we were escorted to our table, I was disappointed at the location, as to me part of the dinner was to observe the tower and I asked if we could have a table with a better view, and we were informed that all of those tables were reserved.  They gave us our menus and a computer pad, which contained the wine list.  It was the first time I had seen this and it was fun, and I could program it to show different offerings, so that the wines would be perfectly suited for the dinner.  I was looking for a couple of half bottles, one white and one red to accompany our dinner.  Then the wine steward came over and treated us with such disdain, when I discussed what I had planned on doing for dinner, and he had no desire to discuss wines or anything else.  Since this was a steakhouse, we ordered a nice classic dinner accordingly.  A seafood appetizer, a Caesar salad and then a filet for each of us, and a sharing of some sides dishes was our dinner plan.  We placed the order and watched the tower for any movements, but from our table, we did not observe anything.  We also noticed that none of the reserved tables were filling up with diners.  The wines arrived as I had requested and our dishes were served without a problem.  The only problem was that we were so dismayed at our initial treatments, that we could not really enjoy the dinner; thankfully we had ourselves to keep a conversation going.  Normally, I can relate the entire dinner and the wines that we had, but from the indifferent service, I had almost forgotten about this dinner, and I had qualms about writing about this dinner.  I should mention that the quality of the food was excellent and worthy of a great steakhouse, it was just the indifference of the staff that had spoiled the evening.  The more I thought about it, the more I thought, yes after writing about all of the good times that my Bride and I have had in our culinary pursuits, I should mention a clunker periodically.  After we had paid our bill, and we were getting ready to go see a show, we noticed all the “reserved” tables were still empty and I mentioned it to the man who had seated us.

About thewineraconteur

A non-technical wine writer, who enjoys the moment with the wine, as much as the wine. Instagram/thewineraconteur Facebook/ The Wine Raconteur
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5 Responses to Aureole in Las Vegas

  1. AL POE says:

    I know this property having visited it a few times since my brother lives in Henderson. A favorite of ours is the Crossroads in the House of Blues,,, always some great shows there. Last time there seen Lynyrd Skynyrd and 38 Special, great beer selection and service. the next day Sunday we attended the Sunday Gospel Brunch with super Soul food and a lively choir that’get you up on your feet to yell AMEN. So maybe you’ll try something outside the box on time while in Vegas. Yes I have seen the restaurant you had dinner at,,, just not our cup of tea.

  2. Alma says:

    John, You have the ability to make any negative experience a positive one. Thankfully food, wine and company is what memories, good memories are made of. I really enjoyed this story. Very good read for me. Never hold back any story you have. All of your stories are worth reading and enjoyable. And you have a way of not only sharing but telling a story that makes it worthy reading. Thank You

  3. I have always wanted to visit Aureole as well, thanks for the review–I won’t feel so bad if I never make it. Why people do not realize that it is so easy to make people feel welcomed will always be a mystery to me….

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